Welcome to the Surry County 911 Center

The Surry County 911 Center provides communication support to law enforcement, fire and EMS agencies in delivering the most appropriate, timely and safe response to calls for service from citizens. The Center employs highly trained, professional Telecommunicators that utilize the latest technology in order to maintain our commitment to quality service.

  • Dispatch and provide 9-1-1 services to residents and visitors of Surry County which includes four municipalities and one community college (Dobson, Elkin, Mount Airy, Surry Community College and Pilot Mountain).
  • Serve an area of approximately 537 square miles in Surry County.
  • Employ 30 personnel in 3 divisions (Administrative, Information Technology, and 911 Operations).


The mission of the Surry County 911 Center is to dispatch appropriate sheriff, police, fire, ambulance and rescue services with the least possible delay after a request is received or requirement is known to exist. Moreover, a second mission is to forward calls to appropriate secondary Public Safety Answering Points (PSAP) as required.


  • The 9-1-1 Center receives approximately 230,837 calls a year.
  • Manage Communications for the following agencies: Animal Control, EMS, Emergency Management, 16 - Volunteer Fire Departments, 2 - Paid Fire Departments (Elkin, Mount Airy), HAZ-MAT, 3 - Police Departments (Dobson, Elkin, SCC PD), 6 - Rescue Squads, Surry County Fire Marshal's Office, Surry County Sheriff's Office.


Stephanie Conner, Director
P.O. Box 1280
Dobson, NC 27017
(336) 374-3000 (911 Operations Center)

(336) 401-8651 (O)

Non-Emergency Office Hours: 8:15am-5:00pm Monday-Friday